Shipping, Damage and Returns

Shipment

DHL Shipment

The order is processed every Monday - Thursday within 1-2 days after placing. The shipment is through DHL GoGreen (climate-neutral* shipping) which usually takes between 2-4 days within Germany (excluding holidays and Sunday). If you have a special request on the shipment, drop us an email at info@lovejar.de

Self Collection

Collection at the Headquarter is available, please email ahead.

Local Berlin Delivery

If you live within 5KM radius from Zehlendorf, free delivery of order (min. 30EUR) is possible.

 

Damage

All items are packed with the utmost care before shipment to prevent breakage. But in case of mishandling once the goods leave our side, or any issue that may arise, it must be reported immediately within a day after the packaged is received with photos of evidence to info@lovejar.de

Returns
For the safety of other customers and the nature of the products, NO returns of goods would be accepted. Thank you for your understanding.